Privacy Policy

Effective Date: 2024-03-06

Last Updated: 2025-01-01

eKanada Newcomers Assistance (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with privacy laws, including the EU GDPR, Canada PIPEDA, and USA CCPA. By using our services, you agree to the practices outlined in this policy.

1. About Us

eKanada Newcomers Assistance is a registered non-profit organization in Canada. We are dedicated to supporting newcomers and the community by offering various services, including information sessions, settlement support, and cultural activities.

2. Information We Collect

We collect personal information necessary to provide our services, including:

a. Personal Data

• Name, email address, phone number, and other contact details.
• Payment details when purchasing services.

b. Non-Personal Data

• IP address, browser type, and activity on our website.
• Cookies and similar technologies.

c. Sensitive Data

• Only collected with explicit consent when necessary for specific services.

3. Payment Methods

We accept the following payment methods:

• Wise transfer
• Interac transfer
• Credit and debit cards via Square.

By providing payment information, you authorize us to process payments securely through your selected method. If a payment violates any applicable law or this Privacy Policy, we reserve the right to cancel or reverse the transaction.

4. How We Use Your Information

Your data is used for the following purposes:

• Providing and improving our services.
• Processing payments and confirming orders.
• Communicating updates, offers, and support.
• Complying with legal obligations.

5. Data Protection

We take reasonable precautions to protect your data in compliance with the GDPR (EU), PIPEDA (Canada), and CCPA (USA). However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Sharing Your Information

We may share your personal information only in the following scenarios:

• Service Providers: Such as Square, for secure payment processing.
• Legal Compliance: To meet legal requirements or respond to valid legal requests.

We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you have rights under applicable privacy laws, including:

EU GDPR and Canada PIPEDA:

• Access: Request details about the personal data we hold.
• Correction: Request updates to inaccurate information.
• Deletion: Request that we delete your personal data.
• Objection: Object to specific types of data processing.

USA CCPA:

• Access and Portability: Request a copy of your data in a structured format.
• Opt-Out: Opt-out of the sale of your personal data (not applicable as we do not sell data).

To exercise your rights, contact us at info@ekanada.ca.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Cookies and Tracking

We use cookies to:

• Enhance your browsing experience.
• Analyze website traffic.

You can disable cookies through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. Significant updates will be communicated via email when applicable.

11. Contact Us

If you have any questions about this Privacy Policy or need assistance, please contact us:

• Email: info@ekanada.ca